Shipping Policy
Shipment processing time
All orders are reviewed and processed within two business days. Customers will be notified of any issues or delays in processing their order.
Shipment confirmation and order tracking
Once your order has been confirmed and shipping information is available, customers will receive order tracking details to the email associated with their order.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Shipping costs and arrival times will vary per product.
Product Type | Shipping Price * | Delivery Estimate |
|---|---|---|
Accessories (backpacks) | Worldwide is $8.40 per item (New Zealand, Mexico, and Brazil is $12.00 per item; China is $4.99 per item.) | Worldwide shipping up to 10 - 30 business days |
Accessories (mugs) | United States is $5.59 for the first item then $3.09 for each additional item. (Canada is $11.19 for the first item then $3.79 for each additional item; New Zealand, Australia, and Norway is $14.59 for the first item then $7.39 for each additional item; International is $13.39 for the first item then $5.89 for each additional item.) | United States Domestic shipping up to 6 - 10 business days International shipping up to 10 - 30 business days |
Accessories (socks) | United States is $4.79 for the first item then $1.50 for each additional item. (Canada is $8.79 for the first item then $1.09 for each additional item; International is $14.09 for the first item then $1.99 for each additional item.) | United States Domestic shipping up to 2 - 5 business days International shipping up to 10 - 30 business days |
Accessories (large totes) | United States shipping price per bag is $5.49 for the first item then $1.49 for each additional item. (Canada is $10.99 for the first item then $5.99 for each additional item; Germany is $4.99 for the first item then $0.99 for each additional item; Europe is $5.29 for the first item then $1.39 for each additional item; EFTA** countries are $6.29 for the first item then $1.39 for each additional item; International is $12.99 for the first item then $6.69 for each additional item.) | United States Domestic shipping up to 2 - 5 business days Canada shipping up to 5 - 15 business days International shipping up to 10 - 30 business days |
Accessories (canvas totes) | United States shipping price per infant item is $4.69 for the first item then $2.39 for each additional item. (Canada is $9.29 for the first item then $4.39 for each additional item; Australia is $12.49 for the first item then $4.99 for each additional item; International is $9.99 for the first item then $3.99 for each additional item.) | United States Domestic shipping up to 2 - 5 business days International shipping up to 10 - 30 business days |
Accessories (waterbottles) | United States is $6.99 for the first item then $3.99 for each additional item. (Canada is $9.99 for the first item then $9.99 for each additional item; International is $9.99 for the first item then $3.99 for each additional item.) | United States Domestic shipping up to 2 - 5 business days International shipping up to 10 - 30 business days |
Apparel (crew necks) | United States is $6.49 for the first item then $2.99 for each additional item. (Canada is $9.19 for the first item then $3.59 for each additional item; International is $9.39 for the first item then $3.79 for each additional item.) | United States Domestic shipping up to 2 - 5 business days Canada shipping up to 5 - 15 business days International shipping up to 10 - 30 business days |
Apparel (hoodies) | United States is $8.49 for the first item then $2.09 for each additional item. (Canada is $12.69 for the first item then $6.59 for each additional item; Australia is $21.99 for the first item then $9.99 for each additional item; International is $15.00 for the first item then $10.00 for each additional item.) | United States Domestic shipping up to 2 - 5 business days International shipping up to 10 - 30 business days |
Apparel (v-necks) | United States is $4.75 for the first item then $2.40 for each additional item. (Canada is $9.39 for the first item then $4.39 for each additional item; Australia is $12.49 for the first item then $4.99 for each additional item; International is $10.00 for the first item then $4.00 for each additional item.) | United States Domestic shipping up to 2 - 5 business days International shipping up to 10 - 30 business days |
Originals (extra large) | United States is $85.00 for the first item then $28.40 for each additional item. (Canada is $120.00 for the first item then $40.00 for each additional item; International is $200.00 for the first item then $66.70 for each additional item.) | United States Domestic shipping up to 2 - 5 business days International shipping up to 10 - 30 business days |
Originals (large) | United States is $22.80 for the first item then $4.60 for each additional item. (Canada is $74.00 for the first item then $14.80 for each additional item; International is $115.00 for the first item then $23.00 for each additional item.) | United States Domestic shipping up to 2 - 5 business days International shipping up to 10 - 30 business days |
Originals (medium) | United States is $17.10 for the first item then $4.28 for each additional item. (Canada is $60.55 for the first item then $15.10 for each additional item; International is $85.00 for the first item then $21.25 for each additional item.) | United States Domestic shipping up to 2 - 5 business days International shipping up to 10 - 30 business days |
Originals (small) | United States is $10.20 for the first item then $3.40 for each additional item. (Canada is $31.45 for the first item then $10.50 for each additional item; International is $46.00 for the first item then $23.00 for each additional item.) | United States Domestic shipping up to 2 - 5 business days International shipping up to 10 - 30 business days |
Prints (art prints) | United States is $6.49 - $9.49 for the first item then $0.99 - $5.89 for each additional item depending on the size. (Canada is $11.49 - $12.49 for the first item then $1.99 - 4.99 for each additional item depending on the size; International is $11.49 - $12.49 for the first item then $1.99 - 4.99 for each additional item depending on the size.) | United States Domestic shipping up to 6 - 10 business days International shipping up to 10 - 30 business days |
Prints (framed) | United States is $10.49 - $17.99 for the first item then $5.99 - $9.99 for each additional item depending on the size. (Canada is $39.99 - $59.99 for the first item then $23.99 - $59.99 for each additional item depending on the size; Australia is $50.99 - $189.99 for the first item then $50.99 - $189.99 for each additional item; International is $50.99 - $199.99 for the first item then $50.99 - $199.99 for each additional item depending on the size.) | United States Domestic shipping up to 6 - 10 business days International shipping up to 10 - 30 business days |
Prints (framed wrapped canvas) | United States is $9.49 - $145.99 for the first item then $2.59 - $145.99 for each additional item depending on the size. (Canada is $18.99 - $194.89 for the first item then $18.99 - $194.89 for each additional item depending on the size; Australia is $17.99 - $414.49 for the first item then $17.99 - $414.49 for each additional item; International is $17.99 - $375.79 for the first item then $17.99 - $375.79 for each additional item depending on the size.) | United States Domestic shipping up to 6 - 10 business days International shipping up to 10 - 30 business days |
Stationery (bookmarks) | United States is $0.75. (Canada is $1.50; International is $1.50.) | United States Domestic shipping up to 2 - 5 business days International shipping up to 10 - 30 business days |
Stationery (stickers) | United States is $0.75. (Canada is $1.50; International is $1.50.) | United States Domestic shipping up to 2 - 5 business days International shipping up to 10 - 30 business days |
Stationery (journals) | United States is $10 for the first item then $3.00 for each additional item. (Canada is $20.00 for the first item then $10.00 for each additional item; International is $20.00 for the first item then $22.00 for each additional item.) | United States Domestic shipping up to 10 - 14 business days International shipping up to 10 - 30 business days |
* Certain products may have expedited shipping options for an additional price increase. Expedited pricing is based on the order shipping address.
** Northern Europe includes Denmark, Finland, Norway, Sweden, Iceland, Estonia, Latvia, and Lithuania. EFTA states include Switzerland, Liechtenstein, Norway, and Iceland.
*** Shipping to Alaska, Hawaii, Puerto Rico, and unincorporated territories of the United States can take additional 7 – 12 business days.
Damages
Serra Isabella L.L.C is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
Shipping to all countries except for: Belarus, Cuba, Ecuador, Iran, North Korea, Russia, Syria, Ukraine.
Customs, Duties, and Taxes
Serra Isabella L.L.C is not responsible for any customs and/or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Returns Policy
For information and instructions on returning a product please refer to the Refund and Returns Policy page.
For more information please email [email protected] or call (970) 716-0036.
Last Updated November 21, 2023
